Privacy Policy

Last Updated: October 22, 2026

At Sabzi Panda, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order with Sabzi Panda, we may collect the following types of information:

Personal Information
Full name
Phone number and WhatsApp number
Email address
Billing and delivery address
Order Information
Products purchased
Order history and preferences
Delivery instructions
Order confirmation and transaction details
Payment Information
Payment method and transaction status
Relevant billing details required to process your purchase

Payments may be processed by third-party payment providers. We do not intend to store complete payment card details on our own systems.

Technical Information
IP address
Browser and device information
Website usage and browsing activity
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to provide you with a smooth, reliable, and convenient shopping experience, including to:

Process and deliver your grocery orders.
Contact you regarding order confirmations, delivery updates, and customer support.
Process payments, refunds, replacements, and eligible store credits.
Respond to your questions, complaints, and feedback.
Improve our website, products, services, and customer experience.
Detect and prevent fraudulent transactions and unauthorized activities.
Send promotional messages, offers, and updates where permitted by law and applicable preferences.

3. Sharing Your Information

Sabzi Panda respects your privacy and does not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

Delivery partners: To deliver your orders to the correct address.
Payment providers: To process transactions and payment-related requests.
Website and technology providers: To maintain our website, hosting, and online store functionality.
Customer support services: To help resolve your questions and complaints.
Legal and regulatory authorities: When disclosure is required by applicable law or a valid legal request.
We aim to share only the information reasonably necessary for these purposes.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, support shopping cart functionality, and understand how visitors use our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features and functionality.

Where required, we will seek consent for cookies and tracking technologies in accordance with applicable requirements.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no online platform or electronic transmission can be guaranteed to be completely secure. We encourage customers to protect their devices and avoid sharing sensitive information through unsecured channels.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable retention requirements.

7. Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to personal information we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion of certain personal information, subject to legal and business recordkeeping obligations.

Withdraw consent for optional marketing communications.

Ask questions about how your personal information is collected and used.

To submit a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing your request.

8. Third-Party Websites and Services

Our website may use or link to third-party services, including payment gateways, delivery services, and social media platforms.

These third parties may process your information under their own privacy policies and terms. Sabzi Panda is not responsible for the privacy practices of external websites or services, so we encourage you to review their policies when using them.

9. Children’s Privacy

Our website and services are intended for individuals who can legally make purchases under applicable law. We do not knowingly collect personal information from children in circumstances where parental consent or other legal authorization is required.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

10. Changes to This Privacy Policy

Sabzi Panda may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Business Name: Sabzi Panda
Website: www.sabzipanda.com
WhatsApp: +92 313 0000289

We appreciate your trust in Sabzi Panda and remain committed to providing a secure, convenient, and reliable online grocery shopping experience.

Thank you for choosing Sabzi Panda!